Your product’s calling card

Here’s a help system we’re all familiar with: the words “Push” or “Pull” on a door! A simple and clear instruction that shows you the shortest route to your goal: the other side of the door.

This example shows that even simple actions often require an explanation, even if it is only to prevent the user from getting annoyed or frustrated. Or to make sure that the product is used safely. It also shows that a good manual doesn’t have to be long-winded, and doesn’t necessarily have to be on paper. The point is that the user receives the right information without having to go to too much trouble. The best medium for the job depends on your product, the circumstances under which it is being used, and the person who wants to use it.

A satisfied customer is the best advertisement for your product. A good manual can play an important role in this. And moreover, a professional-looking manual also adds style to your product.

.DOC has 15 years of experience in writing user support for a wide range of products. Plus a healthy dose of curiosity and a wealth of know-how in the field of documentation processes, techniques and tools. Together with your product know-how, these are the perfect ingredients for a good manual.